Privacy Policy

 Croydon Neighbourhood Care Association

 Privacy Policy

At Croydon Neighbourhood Care Association (CNCA), we are committed to protecting and respecting your privacy.

In the day to day running of our organisation, we may collect and process personal information about you. This policy explains when and why we collect personal information about you, how we use it, how we keep it safe and your choices in relation to the information we keep on you.

If you have any questions or comments on the way we hold your data, please contact us by email at; in writing at Croydon neighbourhood Care Association, Central Hall, Davidson Lodge, Freemasons Rd, Croydon CR0 6PD; or by telephone on 020 8662 1000

Who is collecting your data?

Your data is collected by Croydon Neighbourhood Care Association (CNCA).

At CNCA we collect and process personal data in order to run our service effectively. We will continue to take our responsibilities and duties as data controllers seriously for the personal data we receive concerning members, staff and our users. 

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may collect:

  • Your name, age, date of birth, gender, marital status, health, criminal convictions, next of kin, doctor’s details, people involved in health and social care.
  • Your contact information, such as your email address, phone number and postal address.
  • Your preferences and interests.
  • Information relevant to user surveys and monitoring. 

How and why is your information used?

We may use your information for a number of different purposes, which may include:

  • Providing you with the services or information you asked for.
  • Carrying out our obligations under any contracts entered into between you and us.
  • Keeping a record of your relationship with us.
  • Seeking your views or comments on the service we provide.
  • Notifying you of any changes to our service.
  • Processing funding/grant or job applications.

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about events, workshops, training or other information which we think you may find interesting using the email address you have provided.
  • We may contact you by email, phone or mail. We may use the information to customise our website according to your needs or interests.

Links to other websites

Our website may contain links to other websites of interest.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information and your rights

Under UK Data Protection Law, you have certain rights over the data we hold on you. These are as follows:

The right to access

The right to restrict use

The right to rectify any incorrect information we hold on you

The right to object

The right to erase any information and to be forgotten

The right for your personal information to be portable

We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you at any time. If you would like a copy of the information held on you please write to CNCA, Central Hall, Davidson Lodge, Freemasons Road, Croydon CR0 6PD; email us at; or telephone us on 020 8662 1000.

If you have previously agreed to us using your personal information, you may change your mind at any time. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as above and we will promptly correct any information found to be incorrect.

Data Protection

Your data is collected by Croydon Neighbourhood Care Association (CNCA).

At CNCA we collect and process personal data in order to run our service effectively. We are data controllers in relation to such personal data. We will continue to take our responsibilities as data controllers seriously and our duties as data controllers of the personal data we receive concerning members, staff and our users.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

The General Data Protection Regulation (GDPR) and the current Data Protection Act regulate our use of your personal data. As an employer it is our responsibility to ensure that the personal data we process in relation to you is done so in accordance with the required principles. Any data held shall be processed fairly and lawfully and in accordance with the rights of data subjects.  

How long is your information kept for?

We keep your information for no longer than is necessary for the purposes it was collected for.   We review our retention periods on a regular basis.  If you would like to know more about how long we hold your personal data for – please email us on


This web site is owned and run by Croydon Neighbourhood Care Association. We recognise that your privacy is important and we are committed to safeguarding the privacy of all visits to our website. This policy sets out our policy in relation to any personal information which you supply to us through your use of this website.

Information Collection and Use

We will only collect your personal details where they are relevant to the service you have requested. The information you provide on electronic forms, by email or by other means will only be used for the purpose for which you supplied it. By submitting your email, address and phone number(s) on our site, you are agreeing to be contacted in these ways by us.

From time to time we will use your information for statistical research, but will not use it beyond the original purpose for which it was intended. We will not use your personal details in any way that will allow you to be identified. We are committed to protecting the personal data of all our customers, members and visitors to our site. Any details you provide will be held in accordance with the Data Protection Act 1998. Croydon Neighbourhood Care is the sole owner of the information collected on this site. We will not sell, share or rent this information to third parties unless we are required to do so by law, e.g. for the purposes of prevention of fraud or other crime.

Non-sensitive emails (your email address, etc.) are transmitted normally over the internet and this can never be guaranteed to be totally secure. Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential and we ask you not to share it with anyone.

Statistical Data

We use Google Analytics to understand how our site is used and to give us statistical data on the performance of our site. This data enables us to improve the information and organisation of content by measuring trends in online activity. We try to ensure that our website offers visitors exactly what they are looking for.


We use cookies on our website. Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect personal information about you. Cookies provide non-personal statistical information about visits to pages on our site, which may include the duration of individual page views, paths taken by visitors through the site, and other general information. None of this information is associated with you as an individual.

Find out more about Cookies


If you would like to contact us with your views about our privacy policy, or have any enquiry relating to your personal information, please write to:

Croydon Neighbourhood Care
Central Hall
Davidson Lodge
Freemason’s Road

Changes to the Privacy Policy

We may update this policy from time to time. Please check this page regularly for notification of any significant changes in the way we treat your personal information.


Last updated:  January 2022