Eligibility Criteria for our Befriending Service at Croydon Neighbourhood Care Association (CNCA).


People referred to CNCA must be:

  • Elderly, frail and vulnerable people with complex needs or carers of these people.
  • Living alone and isolated.
  • Housebound.
  • Living in the London Borough of Croydon.
  • Minimum of 65 years old.


We cannot work with:

  • Under 65s
  • Someone who doesn’t live in the London Borough of Croydon
  • Someone who already has sufficient support
  • Someone who has advanced dementia
  • Someone who is suitable for more appropriate services (PICS, Neighbourhood Care, Social Prescribing)


If you know someone who meets our criteria then please contact us on 020 8654 4440 or info@cnca.org.uk and we can start the formal referral process.  This service is available from: Monday - Thursdays 09.30am - 16.00hrs.