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Coronavirus (COVID-19): check here for all the latest information  

Please follow NHS advice to protect yourself and others from viruses and germs.



Following the updated government guidance on Coronavirus, the Croydon Neighbourhood Care office is currently closed.  We are all working from home and you can  email us at  If your enquiry is urgent, please contact 07926 524572.


Our Befriending ServiceIn the current climate, we are unable to undertake home visits but will be telephoning our existing clients.  In partnership with Age UK and our member groups, we will provide comprehensive befriending support across the borough.  CNCA's role will be to provide a telephone befriending service for individuals who are over the age of 80, infirm, isolated and housebound, with little or no contact with other people.  If you know of anyone who may benefit from our service,  please use our referral form.  You can check our criteria here.  


Our DBS ServiceDuring the Covid-19 outbreak, in line with government guidelines, we are unable to work in the office and are therefore unable to operate our paper-based official Disclosure & Barring Counter- Signatory service.  For further details about how to apply for online DBS checks please click here.




Information during Covid-19 can be found below  (this may change but is correct at time of publishing.  We will endeavour to update as new information arises)


  • For Food, Shopping & Deliveries during Covid-19, please click here.
  • For Community Projects & Local Groups during Covid-19, please click here.
  • For more useful Coronavirus Information and and links, please click here.
  • Shielded residents - please see attached leaflet from London Borough of Croydon. 



CNCA is an infrastructure charity who have a significant membership of Groups and Neighbourhood Cares across Croydon; all of whom provide essential support services for the over 65s.  CNCA provides capacity building, fundraising support, information forums, advice and training support.

We also run an offical Disclosure & Barring Counter-Signatory service.

We have the only complex Befriending service in Croydon, providing home visits to frail, elderly, housebound people with complex needs and often a dementia diagnosis.  Referrals predominantly come from statutory agencies, particularly social care, and we carry out a long term piece of work, supporting those very vulnerable clients to stay safe in their own homes.  Alongside this, is a volunteer run telephone-Befriending service and a 'keeping in touch' service with ongoing communication to other agencies involved and any relatives or friends - especially those living a distance away or abroad.



As you may be aware the local authority is launching an eMarketplace Website which will include a Directory of Services in which we, along with the other voluntary organisations and private companies in the borough, will be a part of.



The map below shows where our 2019 Christmas Bags were distributed across the Borough.  They were incredibly well received and we would once again like to thank our very generous donators. 

Christmas Hamper Bags Mapping 2019

Some fabulous feedback from one of the recipients:

"I came home last night to find a bag bulging with Christmas goodies.  I just wanted to say a very sincere thank you to whoever thought of me and took the trouble to put the bags together.  I am very grateful and shall enjoy the contents over Christmas.  It is such a kind thought especially as I am feeling bereft without my husband.  You have lifted my spirits and I wish you all the blessings of Christmas and very happy 2020".


And from one of our groups:

CHGN Hamper feedback 2019