At CNCA we have the only complex befriending service in Croydon, providing befriending to frail, elderly, housebound people with complex needs and often a dementia diagnosis.  We support those very vulnerable clients to stay safe in their own homes.
Many people are more isolated than ever before due to the Covid-19 virus, and we are working closely with the Council and other community organisations to provide befriending support to these most vulnerable people.
In partnership with Age UK and our member groups, we will provide comprehensive befriending support to individuals over 60 across the borough.
CNCA's role will be to provide a telephone befriending service specifically for individuals who are over the age of 80, infirm, isolated and housebound, with little or no contact with other people.  All referrals that do not meet this criteria, will be passed on to Age UK and our member groups.

During the Covid-19 pandemic, we are taking referrals from:

  • People with complex needs

  • Living alone and isolated

  • Living in the London Borough of Croydon

  • Housebound

  • Minimum of 80 years old


We cannot work with:

  • Under 80s

  • People who live outside the London Borough of Croydon

  • People who already have sufficient support


If you know of anyone who may benefit from our service, please complete our referral form, contact us on 07926 524572 or email us at